Ortho Clinical Diagnostics Launches 24-Hour Remote Monitoring Center

Ortho Clinical Diagnostics has launched its remote monitoring center, a 24-7 central command center in the in vitro diagnostic industry that continuously tracks the condition of laboratory instrument performance. The center helps customers to identify specific service needs up to 30 days in advance. This service detects and predicts potential instrument problems before they interrupt the ability of the laboratory to deliver quality test results.

The center uses e-Connectivity technology to continuously track a steady stream of data sent by the instrument on its performance. This secure, two-way broadband internet connection allows the company’s technical support specialists and engineers to perform remote system analysis, as well as monitor, review and upgrade system configuration, data and performance information.

The first remote monitoring center was constructed in Rochester, New York. A second center will be built in Strasbourg, France, and a third center is planned for the Asia Pacific region.